Non-urgent advice: Contacting Us
We have now moved to a single telephone number for the practice .
The contact number for Jubilee Park Medical Partnership will be 0115 9404333 for both sites.
This enables us to manage call flows and queues better across both sites and patients will only have one number to remember.
When patients ring the practice number 0115 9404333 they are presented with a menu, by selecting option 2 you will be connected to the practice and there will be further menu options depending on the nature of your call.
Please ensure that you listen to all of the pre-recorded message before you select your required option.
The pre-recorded message has important messages that you should listen to before proceeding with the phone call – these messages change regularly and may have the answer to any queries you may have before your call is answered.
This will help speed up call waiting times as you may no-longer need to speak to a receptionist, freeing up the line for other callers who may still need to speak to one of us.
Should patients call either 0115 9404555 or the Lowdham number 0115 9663633 they will be diverted to the main practice number and join the call queue.
If you think you need to see a clinician urgently, we will try and give you an appointment for the same day. Our care coordination team will ask you for some basic information to ensure you see the correct person; this is usually with one of our Prescribing Nurses or it may be with a GP.
Routine appointments with a doctor can be booked up to 2 weeks in advance.
If you would like to speak to a doctor or a nurse over the telephone, contact the care coordination team who will arrange for a doctor to telephone.
In some circumstances the the GP or Nurse may require a video consultation. This will be done via a link sent to your phone or computer and if the clinician feels it is appropriate.
Non-urgent advice: Information about your Appointment
If you would like a chaperone to be present during a consultation, please request this at the time of booking your appointment, otherwise there could be a short delay before seeing the doctor whilst one is organised.
Sometimes the doctor you see may be accompanied by a medical student. Please feel free to tell the doctor if you do not wish them to be present.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – SystmOnline
- phone us on 0115 9404333, Monday to Friday from 8am to 6.30pm
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Our doctors can typically see four patients at the surgery in the time it takes to do one home visit. For this reason we ask our patients to come to the practice if at all possible. However, if your condition means that you cannot attend the surgery or you are house bound we can visit at home. Please contact the care coordination team before 11:30 am to request a visit.
The care coordinator will take some basic details to pass to the doctor. The doctor will probably ring you to discuss your problem before agreeing to a home visit. Home visits may not be possible on the day it is requested, if this is the case you will be advised of this.