IMPORTANT NOTICE – Appointment System Changing
Changes to Appointment Booking – From 8th September 2025
From 8th September 2025, Jubilee Park Medical Partnership is introducing a new appointment system to help ensure patients get the most appropriate care based on their needs.
The change will bring the following improvements
- No waiting on the phone to talk to someone. You can simply submit your request online.
- You can explain your problem fully, so we understand everything. This ensures we have all the necessary information to assist you effectively.
- You’re more likely to see the right person for your needs. Completing these forms helps us to match you with the most appropriate healthcare professional.
- It’s easy for sorting administrative queries such as letters and sick notes. They can be swiftly addressed through the platform.
- Helps you take care of yourself with advice available anytime. You can find NHS tips, pharmacy advice, and check your symptoms online.
What is changing?
All requests for GP appointments (urgent or non-urgent) will be requested through completing on online form and will now go through a triage system. Each request will be reviewed by a GP and a Care Coordinator to assess urgency and direct you to the most suitable outcome, which may include a same-day or routine appointment, asking to visit a pharmacy, or another service.
How do I book an appointment?
Appointment requests must be made through SystmConnect, available via our website (www.thejubileepractice.co.uk)
Appointment requests will be open every weekday from 8am to 12pm for urgent appointment requests and 8am to 6.30pm for non-urgent appointment requests. Appointment requests may close earlier than the stated times if capacity is reached and no safe appointment slots remain.
You do not need an online app or account to be access the online form.
Patients without internet access or unable to complete a form can:
- Visit reception at any of our sites for us to complete a form on your behalf
- Call us and a Care Coordinator will complete the form on your behalf (please reserve this for those who genuinely cannot complete it online)
Requests processed on behalf of a patient who is unable to request themselves will still go through the same triage system.
You will need to choose whether you think your request is Urgent or Non urgent and enter information about your medical issue. For example: a brief description of your medical issue, whether this is new or ongoing, if you have seen a health care professional for this problem. Please give as much detail as possible, just as you would when speaking to a doctor.
What happens after I make an online request?
Once submitted, your request will be assessed by our triage team. The triage team will decide:
- The most appropriate care or service
- Whether an appointment is needed, and if so, its urgency
- Whether it will be face-to-face or by phone
If you require an urgent, same-day appointment, you will be contacted by telephone on the same working day.
For non-urgent appointments, you will receive a self-booking link within 48 working hours.
If you do not have internet access, we will call you within 48 working hours instead.
How are other types of appointment booked?
We will not be using the online request form for the following appointments. These will still be booked by contacting the Practice
- Nurse appointments (e.g. cervical screening, vaccinations)
- HCA appointments (e.g. blood pressure, blood tests)
- Annual reviews with a Nurse (e.g. diabetes, asthma, hypertension)
- Medication reviews with a pharmacist
- Post natal appointments and 6–8-week baby checks
- Contraceptive advice and prescriptions
- NHS Health Checks
Can I book on behalf of my child or someone I am caring for?
You can submit a request online on behalf of someone else. If the patient you are requesting an appointment for is housebound, please tell us this in the request so we know that we may need to visit them.
Important Notes
- Our reception desks at both Carlton and Lowdham sites will remain open to patients.
- Our telephone lines will still be open from 8am-6.30pm for any queries and for booking nurse appointments.
- Our Care Coordinator staff on reception are here to help you with the new process
- Our capacity is limited by staffing and room availability. If no safe appointments remain for the day, we may direct you to 111, the Urgent Care Centre, or A&E.
- Our Care Coordinators cannot override clinical decisions.
- Patient satisfaction will be regularly reviewed, and feedback is welcome. We will be regularly reviewing the new system and making any necessary changes.
We understand change can be challenging, but we hope this new system improves access, patient experience and care. More detailed information can be found in the documents below.